FAQs
Your Trusted Destination for 100% Original Hair Color Products in Pakistan
At HairColor.pk, we are committed to providing high-quality, authentic hair color and hair care products delivered safely across Pakistan. We carefully select our products from trusted brands to ensure reliability, safety, and professional results.
Our goal is to make premium hair color accessible and affordable for everyone. With fast nationwide delivery, Cash on Delivery (COD), and a 7-day return policy, we strive to give our customers a smooth and secure shopping experience.
Customer satisfaction is at the heart of everything we do. Whether you're trying a bold new shade or maintaining your signature look, HairColor.pk is here to support your beauty journey with confidence.
What shipping methods are available?
We offer fast and reliable nationwide shipping across Pakistan through trusted courier partners. Standard delivery is available for all cities, and express delivery may be available in selected areas. Shipping charges are calculated at checkout based on your location.
How long will it take to receive my order?
Orders are typically processed within 24–48 hours.
Major cities: 2–4 working days
Other areas: 3–6 working days
Delivery times may vary during sales, promotions, or public holidays.
Do you ship internationally?
Currently, we only deliver within Pakistan. However, we are working on expanding our services internationally in the near future. Stay tuned for updates!
What payment methods do you accept?
We accept the following payment options:
- Cash on Delivery (COD)
All payments are processed securely.
How can I track my order?
Once your order is shipped, you will receive a tracking number via SMS or email. You can use that tracking number on the courier company’s website to track your parcel in real time.
What is your return and exchange policy?
We offer exchanges for damaged or incorrect products.
If you receive a damaged or wrong item:
- Contact us within 48 hours of delivery
- Share clear photos of the product
- Our support team will guide you through the process
Please note: Used or opened products cannot be returned for hygiene reasons.
Are your products original and authentic?
Yes, all our products are 100% original and sourced from trusted suppliers. We ensure quality control before shipping every order.
How can I contact customer support?
You can contact us through:
- WhatsApp (click the green chat button)
- Email: support@haircolor.pk
- Contact Us page
Our support team typically responds within a few hours during business hours.
Note
At HairColor.pk, customer satisfaction is our top priority. If you have any questions, our support team is always ready to assist you.
